I received instructions to chase a supplier for damages relating to over $150k worth of interlocking tiles which are unfit for purpose and not of merchantable quality because the majority have cupped badly at the edges.
The expert report states that the likely cause is the difference in tensile strength between the top surface and the underlay.
We will be sending a nasty letter of demand seeking recovery of the cost of removing the bad tiles, the cost of decent replacement tiles, the cost of laying those tiles and possible reimbursement for liquidated for which my client is liable.
For help with building disputes from someone who can understand a technical expert report, see Michael Paterson & Associates.