I helped a couple this week with a plan after a fraudster switched their business’s mobile number from Optus to Vodafone, hijacked it and started taking calls from their clients and trying to get into their bank account.
Optus kindly sent them a text advising that the number was about to be ported but despite being contracted straight away and told that it was unauthorised, they proceeded anyway.
They have been trying to get their number back without success for 10 days and the police were not interested.
I advised her to:
- put the whole saga in writing again to Optus;
- contact Vodafone with the same information;
- go to largest local police station and ask to speak to someone with more authority if they tried to fob her off because fraud is definitely a criminal matter
- also contact the Federal Police because it is a telecommunications crime too
- get telephone records of all calls to and from the phone from Vodafone
- calculate the loss and damage
- take the matter to the telecommunications ombudsman if Optus will not compensate them.
For Telephone Company Disputes, see Michael Paterson & Associates